Loading Problems

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If you have trouble loading the game, do the following:

Clear your browser's cache:

Internet Explorer

  1. Open browser and click the "Tools" menu. Or, optionally, press Ctrl-Shift-Delete to open the Delete Browsing History window (and skip step 2)
  2. Click on Delete Browsing History...
  3. Select Temporary Internet Files
  4. Click the Delete button near the bottom of the window to delete your temporary files (i.e. clear your cache).

IE8 has a feature that retains some cookies even after you clear your cache if you do not UNCHECK the "Preserve Favorites Website Data". If you truly need to clear your cache, you will want to uncheck this.


Firefox

  1. Click the Tools menu, then select Clear Recent History
  2. Choose the time range of cache you'd like to clear
  3. Click on Details and make sure Cache is checked
  4. Select Clear Now


Google Chrome

  1. Open browser and select the Tools menu (the wrench in the upper-right corner) and select Options (Preferences on Mac)
  2. On the Under the Hood tab, click the Clear Browsing data... button
  3. Select the Empty the cache check-box
  4. You can also choose the period of time you wish to delete cached information using the Clear data from this period dropdown menu
  5. Click the Clear Browsing Data button

Opera

  1. Open the browser, select the Tools menu and click Delete Private Data
  2. Click Details button
  3. If you do not wish to delete cookies, saved passwords, etc., remove checks from them in the list.
  4. Press delete.


Try using another browser (e.g. Google Chrome if you're currently using IE9)

Try using Opera browser with Turbo mode on.

Try using another computer.

Go to your Facebook page/Account Settings/Security and disable Secure Browsing.