Category:SI FAQ

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Soldiers Inc. FAQ

I've completed all the required steps but the task won't complete.

1. Review all of the instructions carefully to ensure that you've completed all of the steps as indicated, and that any steps that require time to complete have finished - (e.g. that you've renegotiated the right Contract; waited for a raid to complete successfully; read the correct report after completing an action, etc.)

2. If you have done everything correctly, try clearing your browser cache and reloading the page.

How can I restart the game from the beginning?

You can't. While there are no dead ends in the game, there is also no restarting on the same account. Don't worry - even if you make some mistakes in the beginning, you can always develop your base up to a higher level and complete all of Mr. Black's tasks. Be sure to follow the instructions in the order that they're given or you'll slow down your base's development by using up your resources too quickly. If this happens, just wait until you collect enough to continue.

If you register the game on a new Facebook account, you may be subject to banning or restricted game access for violation of Facebook and Plarium's multi-accounting policies.

How can I use diamonds?

Diamonds are a premium resource that can be spent to speed up certain game actions, purchase units and premium content, and cut out the most time-consuming processes from your gameplay.

You can use diamonds to:

  • Instantly complete building construction, unit build queues, contract negotiations, etc.
  • Purchase contract referrals, resources and units at the Black Market.
  • Add special defensive improvements and structures to your base.

You can purchase diamonds from the bank window, or receive them for free for completing game actions, playing five days in a row, or placing in the top weekly rankings.

Can I send diamonds to other players?

You cannot trade, exchange, or gift diamonds to other players.

Where are my diamonds for completing missions?

All diamonds received for completing missions and achievements are added to your account automatically when the task is complete. If you've completed the requirements from a "Build Units" bonus task, the diamonds will be added immediately when the indicated number of units (100, 1,000, etc.) have finished construction - even if you are not currently playing or are logged out. When you log back in, you'll get a "Task Complete/Achievement Complete" message and the diamonds will have been added to your bank balance.

If after checking your purchases you are 100% sure there has been an error and the diamonds have failed to add, please contact our support team.

Can I cancel an attack/construction/negotiation/upgrade?

Yes, you may cancel these actions within 50 seconds by pressing the "x" icon in the construction or tracking panel. You will recover 80% of the resources spent for any resource-based action you cancel.

When can I attack other bases?

You may begin attacking other bases as soon as you have offensive, units, but you may want to wait until you are ready and take note of the following information:

Users registered for less than 3 days fall under low-level player protection. They can attack any player but no one can attack their base. Any new player that attacks a player who has been in-game for over 3 days will lose their protected status! If two users initiate a conflict with each other while both have been playing the game for less than 3 days, the conflict will continue regardless of the users' future relative levels or time in-game.

How do I modify or remove existing buildings?

Click the "Edit" button at the top of the right-hand panel. You can move and rotate all of your structures, but only improvements can be permanently deleted once they have been built. If you find yourself running out of room, you may expand your base by recruiting new friends to play or by spending diamonds. You may also use the edit function to upgrade your defenses to higher levels.

Why can't I hire a mercenary?

You can hire up to three mercenaries from your friends each day by going to the mercenary bar and clicking a friend's avatar. In addition to the three mercenaries you can create, your friends can recruit more for you by visiting your base and clicking your mercenary bar. Purchasing mercenary kits allows you to create up to 25 extra mercenaries each day. You may support up to 50 mercenaries simultaneously.

Why can't my friend add mercenaries to my army?

In addition to the 3 mercenaries you can hire daily, your friends can add to your army by visiting your base and clicking your mercenary bar. You and your friends can command up to 50 mercenaries at a time. If your friend can't recruit a mercenary in your army, it means that they have already recruited one. They can hire you a new one when the previous mercenary has been defeated in combat.

What do I do if I'm being harassed by a player?

Soldiers Inc. is a highly competitive massive multiplayer strategy game. While we ask that all players treat each other with courtesy and respect, "acts of aggression" are a fundamental part of this game, and anything allowed by the game rules is considered fair play. For example, repeated raids and occupations are not considered abusive behavior, as they're an integral part of the gameplay. Try building a large army and fighting back, joining a Combine, or recruiting some partners to help you.

If a player becomes verbally abusive, use the "Block User" option to add the user to your blacklist. You will no longer receive messages from blocked users. If a user continues to engage in abusive or threatening behavior as outlined by the game policies on our website, report the user to Facebook and file a report with our customer support team, including as much detail as possible. If you feel credibility threatened, contact Facebook or your local law enforcement.

I don't see my Raid points reflected in the Rankings.

Raid ranking points are calculated as the difference between the resources you've seized and the resources that have been stolen from your base. If your resource balance is negative, no raid points will be added.

Why didn't I recover any reward from ZHG locations?

You will not necessarily receive a payout with each successful completion of Search and Destroy missions. As you engage in Zheng Shi Locations, you are earning cumulative credit toward payouts of units or resources. The way your credit pays out is randomized between different types and numbers of units, resources, or special mission items. Don't get discouraged, the longer you go between payouts, the larger your eventual bonus will be!

I've purchased a new layout, but my base looks the same.

Once you've purchased a new base layout to must go to the Black Market and click "Apply" to apply it to your base. Refresh the page to view your new base layout.

What do defensive buildings do? What is my defense bonus?

There are two kinds of defensive structures - passive and active.

Passive defensive structures include walls, gates, towers, and improvements. All of these additions contribute to your base's total defense bonus, granting all your defensive units currently garrisoned in your base and outside your bunker.

Active defenses include automated gun turrets and artillery emplacements. Unlike walls, gun turrets and artillery will actively participate in defensive battles just like one of your regular units - unlike normal units, when they're damaged they can be repaired and brought back online for free by you or by friends as many times as needed. Active defenses also contribute to your overall defense bonus.

Note: there is no difference between gun turrets and artillery turrets aside from their appearance.

One of my convoys is missing. Where is it?

Check the "Convoys" tab at the Logistic Exchange and check both "Loaded Convoys" and "Convoys in Transit". If you still don't see it, change the timeframe from "Current" to "Expired". Cancel any expired trade offers to release your convoys.

"I outnumbered my enemy, but still lost all my units. Why?

There are two types of unit designations: Offensive and Defensive. The designation of the units and their total offensive/defensive rating against each respective unit category is used to calculate the outcome of each battle - not the total number of units. Sending 200 sappers to attack 10 Mz-29 Firedrake helicopters will result in a loss. If your base was attacked while only garrisoned by offensive units, they will most likely be unable to repel the attack as their defensive stats are too low. Remember to only use offensive units for attacks, and only defensive units for defense. If you deploy them together, both will fight in both defensive and offensive battles and you run the risk of sustaining heavy losses. In addition to the number of units and their designations, the outcome of the battle is also determined by each unit's individual statistics, the player's relative base defense bonuses, allied reinforcements, and their respective upgrade levels.

I killed all enemy units, but lost the battle. Why?

When you attack a base, your battle report shows only those enemy units that you have killed, not the total number of enemy forces garrisoned at the enemy base. Launch a recon drone mission before deploying an attack, successful recon reports will show the exact number of units at an enemy base.

I attacked an unclaimed depot, but there were enemy units.

All new depots which appear on the map start off as vacant and unclaimed. If a player sends defensive units to a depot as reinforcements, the depot will still be shown on the map as an unclaimed location. Remember that if it looks too good to be true - it's probably a trap. Send MQ-11B drones to recon a depot before occupying it.

How do I find my user ID?

Click the "Field Manual" icon on the top menu bar. Your user ID is shown in the bottom-left part of the window.

Ex. uid 311 / fb11347969 / segment01.

Click on your ID to copy it to your clipboard.

I see overlapping images in Google Chrome. What should I do?

If you have problems correctly viewing the game in Google Chrome (it overlaps the top menu or you are unable to view the "Bank" menu), try the following:

1. Enter "chrome://plugins" (without inverted commas) in the browser's address bar. 2. Disable "Shockwave Flash" in the Plug-ins window. 3. Reload the game. 4. You'll see a message stating that Flash Player is required to run the application. Click "Download Flash Player". 5. Close all Google Chrome windows and re-launch. 6. Login to the game.

If you still have any issues or concerns, please contact the Plarium Support Team.

What happens if I don't click my resource buildings?

Even if you don't click your Munitions Factories and Oil Derricks, 50% of your Resource production will still continue to accumulate in your permanent storage automatically. The other 50% of your Fuel and Munitions production is stored in each building's internal storage, and must be transferred to permanent storage manually. As you upgrade these buildings, both their production and their internal storage will increase.

How do I enter Full Screen mode?

You may enter full screen by clicking the full screen button located beneath your current diamond total.

How to get troops out of the bunker?

If you need to get your troops out of the bunker, you need to access the Bunker from your base and choose to Recall troops.

How do I change my name in the game?

Your game name is connected with your Facebook name. If you wish to change your name in the game, then you need to change it with Facebook and changes are reflected in the game afterwards.

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